User Onboarding 101
You don’t get a second chance at making a good first impression. Learn how to effectively guide your new users, and ensure that your product becomes their next favorite tool.
Why do we need user onboarding?
Eric Keating: A short-term retention problem
Wes Bush: The link between user onboarding and retention
The business impact of user onboarding
Does a brilliantly-designed product really need user onboarding?
What is user onboarding?
Toggl's onboarding flow
Airtable's onboarding flow
Time-to-value (TTV) and onboarding beyond in-app
Bad versus good onboarding
6 user onboarding mistakes to avoid right now
User onboarding best practices
Lyla Rozelle: Why every team has a stake in user onboarding
Segmentation and personalization
Eric Keating: The importance of personalization in user onboarding
Creating your onboarding experience
Andrew Capland: The importance of revisiting your entire user journey regularly.
The 3 steps in the user journey
Building your first in-app onboarding flow
Build vs. buy: the ultimate decision
Tom Barragry: Why GetResponse chose to buy an onboarding tool